Hello, @gabby24.
Let me route you to the best available support so we can securely check the status of your customer's payment, still showing withheld.
First, here the factors that affect the posting of your payments:
- The time when you enter these transactions.
- The financial institution to deposit the funds.
- Bank policies for verifying and processing electronic deposits.
The approximate wait time for credit card payments to be transferred to your bank would take 5-7 banking days, while ACH deposits may take 7-10 business days. You can log in to your Merchant Services account to check your payment history. It keeps a complete record of your payment activity. Here's how:
- Sign in to the Merchant Service Center.
- Go to Activities & Reports.
- Choose Deposits.
- Set the date range in the Dates field.
- Click Search.
If it shows Withheld or Batch Deposit Returned status for any issues with the customer payment. Just go to the drop-down arrow under the Fee column to review the details. If the payments were already deposited, you'd want to contact your bank for additional verification steps. Otherwise, you can contact our QuickBooks Payments Support. They can pull up your account in a secure environment, and check out the status of your customer's payment.
Also, you can visit this article: QuickBooks Payments or Online support - who should I contact for help? It lists different situations and will tell you which support team you need to contact.
Have other questions in mind? Post a comment below, and I'll be sure to get back to you.
