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NatalieSpears
Level 1

Disputed payment

Using QBO Merchant Services for payments, an invoice payment was charged to a customer credit card. A month later, they disputed the charge. A few days later, they remembered what the charge was for and realized they should not have disputed it...it was a valid charge. They notified their credit card company of the mistaken dispute but the wheels were already in motion.  

Within QBO, I see the invoice and payment (which is showing a status of disputed). Then, the deposit came through and was matched to that payment (at the time it was matched, it was not showing as disputed). A month later, I see a bank feed expense for the original payment amount plus $25.00 (disputed charge fee from the bank).  Then, a month later, I see the original payment amount deposited back through the bank feed (the disputed charge fee from the bank was not refunded).  How do I accurately account for all of this in QBO? 

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