Hello there, @jrovito45.

I appreciate that you follow the steps provided by my colleague above. Allow me to share some additional step to fix this issue

You can go to the Account and Settings section and enable the Markup feature in QuickBooks Online (QBO).

Here's how:

1. Go to the Gear icon, then click Account and Settings.
2. Select Expenses.
3. Hit on the pencil icon for Bills and expenses.
4. Leave the default markup rate box as blank. This way, you can change the markup percentage.
5. Update other information if needed.
6. Tick Save.
7. Tap Done.

For more details for an expense that you have incurred on behalf of your client/customer for performing work, services, supplies, you can refer to this article: Enter billable expenses.

Additionally, you can visit our page about expenses and vendors for more helpful articles for your future tasks.

Please let me know if you have further questions. I'll be happy to help. Have a great day!