Thanks for the update, jrovito45,
Let's try one more step to fix the issue about mark-ups that keep showing up on the invoice.
There could be an issue with the invoice template, and that's why the mark up field still appears on the form.
You can delete and re-create it to isolate the behavior. Here's how:
- Go to Settings ⚙, then select Custom Form Styles.
- Find your template.
- Select the ▼ in the Action column, then choose Delete.
- Click New style to start from scratch.
Check out the Customize invoices, estimates, and sales receipts to learn how to personalize your sales forms in QuickBooks Online.
If the mark up field still shows up on the newly created template, I recommend contacting our QuickBooks Online Team. They can further investigate the root cause of this behavior.
To contact our support team:
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Let me know how everything turns out by commenting below. I'm always right here whenever you need additional information.
