Good Morning, @allerfocus. 

Thanks for reaching back out to the Community. My colleague above gave the best steps on how to resolve the problem with payment notifications. If some of the options are missing for you when doing the instructions, then I recommend contacting our Customer Support Team. They have additional tools to take a further look into your account. 

Here's how: 

1. Go to the Help menu. 
2. Choose QuickBooks Desktop Help. 
3. Tap the Contact Us button. 
4. Type in your question and press Continue. 
5. Scroll down and select to Get a call. 

Let me know how it goes. Have a great day!