Allow me to jump in on this thread, @debi8.
Since you're still unable to apply the credit memo to the invoice, I recommend contacting our Customer Care Team.
Here's how.
- Go to the Help menu.
- Click Contact Us.
- Provide a short description of your concern.
- Select Let's talk.
- You can either select Start messaging or Get a call to get an available representative.
Due to the pandemic, we have limited staffing and have reduced our support hours. To ensure that you'll be assisted on time, please check out our support hours.
Additionally, feel free to visit our Help articles page if you have other QuickBooks concerns, such as setting up advanced reports, online banking, managing reconciliation, transactions, import and export data lists, etc.
I'm always here to help if you need anything else, debi8. Have a great day!
