Hello CCCBuilder,

You are not alone.  We have had to deal with this for years, many years.  No matter what we do, changing many settings, and did EXACTLY what they have directed/suggested you do in this thread, yet the default stock Item description ALWAYS shows up on the invoice.  It's not a bug on your software or something you are not doing right.  It’s a limitation of QB.

Our company operates the same as yours.  We order items from our vendors, and then our vendor bills us with more details and therefore we enter those details in our bill, and spend the time writing exactly the details of what it states on their bill and more details that we add to this description.  (I’m not sure how any other company would do this).  And then, we make that bill-item Billable to Customer.  And then when we create the invoice to our customer, WE LOSE ALL THOSE DETAILS and are stuck with default item description.   It seems the logic that QB has for some reason never incorporated the process your company and ours uses.  We are a small business and purchase about 500 to 1000 items per month, and we have to deal with this very frustrating limitation in QB.  We here are completely baffled why it cannot simply transfer the description from the Bill to the Invoice (after all, QB asks us ‘Billable to Customer” but then prevents you from using the actual description of the item you are billing to the customer??).  It’s just not logical why they resist.  This is a simple enhancement QB can implement.  I will reread this thread and hope to see a solution that I missed.  We are growing and due to this actual limitation, we are now forced to leave QB and start with a completely different AR/AP Job Control financial software package.  We are so hesitant to purchase QB Enterprise due to this limitation. Good Luck!