Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Get 50% OFF QuickBooks for 3 months*
Buy nowI have a couple old invoices that were not cleared correctly when the payments came in. They show as open but they are not. I have created journal entries to credit A/R and debit the appropriate account and have correctly assigned these to the customer. I then go in to the invoice, click on recieve payment and see both the invoices and the journal entries (under credits). The amount totals zero. When I try to save/close I get an error message that says "You must set a transaction amount". From my research in the community help and support help I should be able to offset the open invoices with the credits - so why does it not let me save? I don't have an amount to enter as the credits completely offset the open invoices amounts. I cannot figure out what I am doing wrong. Any help would be greatly appreciated. Thanks