Hi there, pworthyservices.
It could be that your customer initiated a chargeback request that's why the payment has been removed from your account was removed and it shows as disputed. This transaction is a sale disputed by the cardholder or card issuer. We can record this transaction using a refund so that you'll be able to reconcile your account. I'll guide you how:
- Select Customers from the sidebar menu.
- Choose Create Credit Memos/Refunds.
- From the Received from drop-down menu, select the Customer.
- Enter the whole amount of the payment and fee.
- Select Save & Close when you're done.
Check out this article guide you in handling chargebacks and retrieval requests for QuickBooks Payments.
If I can of any additional assistance, please don't hesitate to leave a comment below. Feel free to tag my name.
