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The data downloaded in QuickBooks depends on what the paying bank sends us. While we're unable to identify which customer these funds came from, I'd recommend contacting your bank to get the card holder's name.
You can also contact our Payments Support for further assistance. Here's how to get them: Contact Payments Support.
Once you have the names, you can now start matching the records. Perform these steps.:
I'm including these articles for additional reference:
Add and match downloaded banking transactions
How to account for Bank Fees when matching transactions in Bank Feed
If you have other questions or need further help with the steps, let me know in the comment. I'll be right here to help at any time. Have a good one!