Glad to see you here, @res417,

The data downloaded in QuickBooks depends on what the paying bank sends us. While we're unable to identify which customer these funds came from, I'd recommend contacting your bank to get the card holder's name.

You can also contact our Payments Support for further assistance. Here's how to get them: Contact Payments Support.

Once you have the names, you can now start matching the records. Perform these steps.:

1. Go to the Banking menu.
2. In the For Review tab, locate and click the payment to match.
3. Click the Match radio button and hit Find other records.
   
4. In the Match transactions page, locate the invoice you'd like to match the payment.
5. Click Save.

I'm including these articles for additional reference:

Add and match downloaded banking transactions

How to account for Bank Fees when matching transactions in Bank Feed

If you have other questions or need further help with the steps, let me know in the comment. I'll be right here to help at any time. Have a good one!