Hello, SVD207.

We appreciate your effort in trying to resolve the issue. I want to make sure this is properly addressed.

I understand you've already given our Technical Support Team a call, but since this issue requires personal information to view updates on your previous call's case number, I suggest giving them another call. This might have been checked already for further research.

You can reach them through this link: https://help.quickbooks.intuit.com/en_US/contact.
1.    Choose QuickBooks Desktop.
2.    Select your QuickBooks version.
3.    On the Contact Us page, click a topic.
4.    Click on the Get Phone Number button to see the support number.

Let me know if there is anything else I can do to help. Enjoy your day!