Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
Ryan_M
Moderator

Reply to message

Hi @SGFiNEART1143,

 

Let me clear things up for you by sharing how attachments work with regards to the backup feature.

 

At this time, QuickBooks doesn't include Attached Documents when you create a backup. We advise our users to make a manual backup of the Attach folder which can be found in the same location as your QuickBooks company file.

 

In your situation, I suggest for you to paste the Attach folder into the same location as your restored company file.

 

Answers to frequently asked questions about QuickBooks Document Center are located in this article: QuickBooks Document Center: FAQs and common issues. This includes troubleshooting steps to common issues like missing attached documents, issues with scanning or attaching documents, or being unable to email transactions or send forms.

 

Don't hesitate to leave your questions or clarifications in the comments below, if you have any. I'll get back to you as soon as I can.

Need to get in touch?

Contact us