We had a file cabinet that was delivered damaged and reordered the file cabinet and had a refund come through the credit card for the original file cabinet, but this refund happened on the credit card statement the following month, showing on the credit card statement under payments.  This is the only way I personally can figure out how to do a reconciliation and get it to match my credit card statement balance and reconcile:  I have to enter the refund through Bill Pay and NOT the "Enter credit card charges".  I have to use the credit card vendor as the vendor, otherwise I cannot apply this refund.  When I reconcile the credit card the next month, it will let me reconcile by not choosing these refunds, then when I go to post the payment in Bill Pay, I choose the invoice QB's created (which will be more than the payment that actually was paid by the refund amounts), and then I apply the refunds  as they now show up in Bill Pay under the credits available for that vendor (which in this case is the credit card) and I can reduce the amount of the payment made by those credits.  There should be an easier way to do this?  I can't do it through the reconciliation screen, I have tried all the ways to Sunday and it never works.