Hi BethFL,

Thanks for bringing this to my attention. Since you're seeing this issue after the latest update, you can try uninstalling and reinstalling again, but if the issue persists, I recommend contacting support. It could be that there's an issue with the latest update that we'll want to look into to get things running again.

I see you've made several other posts to the US section of the QuickBooks Community, so if you're using a US product, here's how you can reach out: QuickBooks Online Support. This will help ensure that you're getting the support for your product and connecting with the correct team.

If you are using the Canadian version of QuickBooks, here are our support options.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Wishing you the best!