Hello BethFL,

The troubleshooting steps shared above in my previous post includes QuickBooks Online App for Windows and Mac. If the issue persists after following the necessary steps for your app, please reach out to our tech support team for us to investigate this further. 

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

Have a great day!