Hi BethFL,

Thanks for clarifying this. It sounds like you might be having a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software and other websites. To ensure your browser is running the program properly, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

You can also navigate in a private browser or use a different browser to eliminate any probability of a browser issue. Check out this article for compatible browsers to QuickBooks Online: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed

I hope this helps! Feel free to stop by if you need anything else.