I understand how important it is to connect with our support experts for assistance with the error you've encountered while managing your time entries, @emy1.

Please note that our phone support experts are available only on weekdays from 8:30 AM to 6:30 PM AEDT for Simple Start, Essentials, Plus, and Advanced plans.

Chat support experts are available on weekdays from 7:00 AM to 10:00 PM AEDT, and on weekends from 8:00 AM to 8:00 PM AEDT for Simple Start, Essentials, and Plus. For Advanced, the weekend hours are from 8:00 AM to 6:00 PM AEDT.

Since today is a weekday, I recommend reaching out to our Live Support Team again. They have tools to securely review and verify your profile to determine the cause of the issue you’re experiencing. They can investigate the issue and provide a resolution.

Once you finish editing your time entries, if you want to see how many hours you've worked within a specific date range, please refer to this article: View total hours worked in QuickBooks Time.

If you have any additional questions, feel free to leave a comment below.