Hi LSF4855,

Thanks for posting in the Community!

To process and pay employees, we'll need to have QuickBooks Online Payroll. For us to sign up for QuickBooks Payroll, make sure that you have an updated payment information. Here's how:

1. Go to the Gear icon ⚙ and select and select Subscriptions and billing.
2. Select Edit payment method to update your payment details.

Please note that we can only add payroll subscription if you sign up your QuickBooks Online account directly on our website. For QuickBooks Online accounts that we're signed up via Apple or Google App Store, you may need to contact our Customer Support Team to transfer your billing to Intuit.

For your reference, you may also check this article: Manage your QuickBooks Payroll subscription.

Feel free to post again if you have any other questions, we're here to help you.