Hi Renee,

Thanks for posting in the Community!

When using QuickBooks Payroll Standard, you'll have to manually record Public Holiday pays for each employee by selecting Add earnings and choosing the Public Holiday or Public Holiday (Not Worked) pay category from the drop-down menu.

If you are using the Advanced payroll, you can use the rule set to set up pay conditions for public holidays.

Here's how:

1. Click on the Payroll tab, choose Payroll Settings.
2. Click on Rule sets, click on Add.
3. Select Public Holiday and click Save.
4. Select Create Rules and then Add Rule.
5. Fill out the pay conditions and then click on Save.
6. Select Activate Draft Rules.

Then, test the pay conditions after. Check this link to learn more about how to Record Public Holiday Pay in QuickBooks Online Payroll. 

If the pay condition is not working, I recommend contacting our payroll support. That way, they can check your payroll subscription and set up to help you in a secure form.

Post again in the Community if you have other questions about QBO.