Hi,

Let's check the payment method and details you've set up in your superannuation account. There are three ways you can pay super contributions with Beam: Direct Debit, EFT or BPAY. The payment method you set up will be available to select when you submit the super payment batch.

To check the super payment set up:

1. Click on the Payroll tab.
2. Click on Payroll Settings.
3. Click on Superannuation.
4. If you've set up and enable Beam, click on Edit details in Beam.

If you've verified your account is fully set up and registered with Beam. And still unable to successfully process the super payments. I recommend contacting our Customer Care Team. That way, they can check your account in a secure form.

To contact support:

1. Click on the Help (?) icon.
2. Click on Contact Us.
3. Enter a short summary of your concern.
4. Choose from Chat or Phone support.
5. Phone and Chat: Mon-Fri (8:30am-6:30pm) AET (Australian Eastern time)

Post again in the Community if you have further concerns about QuickBooks Online.