Dear Community,

We are pleased to announce that as of Monday 16th September 2019, you will be able to access payroll support directly from the QuickBooks team.

What does this mean for you?

Payroll support will now only be available from the QuickBooks team, who can be accessed by 24/7 live chat and phone by clicking Help while logged into QuickBooks or by visiting our Contact Us page.

There is also a large range of Payroll Help & Support articles available to you via the Help button within QuickBooks, once you are logged in or from the Community:

What do you need to do?

If you have saved the email address: support @ yourpayroll.com.au  we recommend removing this email address from your saved contacts to avoid any confusion as our payroll partner KeyPay will no longer offer payroll support to QuickBooks customers.

Why are we making these changes?

The payroll landscape has seen much change over the past year, including the introduction of STP. We want to be able to support you the best way we can by aligning the QuickBooks Payroll support experience with our other product offerings.

If you have any questions, feel free to leave them below.