Hi rose68,

Thanks for getting back to us. For us to better assist you, I would recommend contacting our Customer Care Team through Chat or Phone. That way, one of our care agents can further take a look of the error in secure form. 

Here's how to contact support:

1. Select Help (?).
2. In QB Assistant, enter the topic you need help with. You can also enter questions.
3. Select Contact Us to connect with a live support agent.
4. Choose a way to connect with us:

• Start a chat with a support expert. Live chat M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT.
• Call us. M-F, 8:30 AM to 6:30 PM, AEDT.

Please let me know if you have any additional questions. I'm always willing to assist.