Hi wang2,

Thanks for posting in the Community. 

If an employee is a closely held employee, we'll need to check if a reporting period is selected on the employee's profile. Let me show you how to do this.

1. Go to Employees tab.
2. Select an employee.
3. Select Pay Run Defaults. 
4. If Closely held employee is selected on STP income types, choose the correct reporting method. 
5. Select Save.

For more detailed information, you can check on these articles: 

Lodge Single Touch Payroll (STP) events for closely held employees

Create and lodge a quarterly pay event for closely held employees

Feel free to drop a comment below if you need further assistance. Have a great day!