Thanks for joining in this thread, Southport Radiators.
Appreciate you following the troubleshooting steps provided above. Those are the usual areas to check in your payroll settings if the leave balance is incorrect. To isolate the situation, have you checked the payment set up for the leave category affected if the setup is Basic or Custom? If not, we'd recommend checking the leave category set up. Here's how:
- Click on the Employees tab.
- Click on the Payroll Settings.
- Click on the Leave Categories.
- Select the leave category name, and go to Payment Setup.
- Check if what is set up like Basic or Custom, if under Custom set up try changing the set up to set Deduct hours to Don't Deduct hours and Transfer hours to Permanent Ordinary Hours or Annual Leave Taken.
- Click on Save.
Furthermore, on the same category set up check if the Automatically accrues is ticked.
If the issue persists it is best to contact our Customer Support Team so one of our experts can take a look at the file in a secure form.
Feel free to reach out to us again if you need more help with QuickBooks Online and QuickBooks Online Payroll. I'll be sure to get back and help you. Have a great day!
