Hi accounts2477,

Thank you for sharing your experience in the community.

I wanted to share with you and everyone else following this thread that support for QuickBooks Time (formerly known as Tsheets) in Australia is primary done through Live Chat.

Here are our Live Chat operating hours where you can connect with a support agent to help you out with your enquiries:

8:00AM-10:00PM (AEDT) Mon-Fri and

8:00AM-8:00PM (AEDT) Sat-Sun

You can start a live chat either when you're logged in by going to HELP > Contact Us, or through the support page that Zac has previously posted in this thread.

Please reach out to us if you need support, we would love to assist.

Kristian.