Hi RhiannonSire,

If an employee is not closely held, another reason could be that the employee was marked as Is Final in a previous event for the financial year. Marking an employee Is Final tells the system and the ATO that no further lodgements will be made for the employee for that financial year, and therefore they will not show up in any further events for the year. This can be done in a Pay Event or Update Event.

You can easily check and resolve this by:

1. Go to the Employees tab, then Reports.
2. Select Single Touch Payroll (under the ATO Reporting subheading).
3. Select the relevant financial year to review the events. You can click into these to review and see if the employee in question has previously been marked as Is Final (this will display on the far right of the page). 

To remove the Is Final status:

1. If the employee has been marked as Is Final in a Pay or Update Event that has been created but not lodged, all you need to to is click into this and delete it; then the employee will show up in your pay events. 
2. If the employee has been marked as Is Final in a lodged event, you need to lodge an Update Event to let the ATO know you're removing this status from the employee. Navigate to the Single Touch Payroll page once more and select Create Update Event, then enter the relevant FY and pay schedule and Create. 
3. If necessary, use the Actions button to add the employee to the event, and ensure the Is Final box on the right is not ticked. Then follow the prompts to Lodge with the ATO.

Now you have removed the Is Final status you will find the employee will show in pay events moving forward.

-Kass