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SG account
Level 3

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Sometimes when adding an employee you may encounter a problem progressing to the next page in the wizard. This is a result of invalid information being entered. Here are the common invalid information. 

  1. Address
  2. Phone number
  3. Special characters

If these things have been checked, confirmed and removed and the issue persists the only option is to enter your own details and once the employee has been added editing the details at that point. If you are still unable to use the correct details at this point you should contact support and speak with a Payroll Expert about having the details amended.

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