SOOO absurd that you can't just turn it off.   I keep being told you can only turn it off on desktop. Yet the feature to turn it off is in QB online, it just doesn't work.  As for your so called " care team".... they are completely useless and beyond incompetent. They will spend hours trying to figure out how to do something that can't be done because despite working there and supposedly being trained..... they know absolutely NOTHING. Calls pretty much involved the CUSTOMER telling them what to do and how to trouble shoot.  IT IS A FRIGGIN JOKE.