Good afternoon, @Brad-factor110. 

Welcome to the Community. Let's work together to get this problem handled. 

Utilizing some of our troubleshooting actions could help in this situation. 

Using a private browser or incognito window will assist in eliminating any glitches or errors that can occur in the system. Here's how depending on your browser session: 

• Google Chrome: Ctrl + Shift + N 
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

If this works, go back to your regular session and clear your browser's history. 

If not, please come back here on this thread so we can assist you and your business further. I'll be waiting for your response!