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Replying to:
MarsStephanieL
QuickBooks Team

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Hi there, @mcdili. Thank you for raising your concern with us. I'm here to help you get to the right department about the incorrect dates on your deposits in QuickBooks Online (QBO).

I've checked any open investigations related to deposit date issues and haven't seen one. I recommend speaking with your accountant to help assess the transactions. And show the steps you've made before reconciling. There might be combined transactions or modifications that have caused this issue.

Then, I suggest contacting our Customer Care Team again if it's still not fixed. They have the tools to verify the issue and open an investigation if necessary.

I've added some articles that may help you along the way:

 


If you don't have an accountant, you can find one at this link: https://quickbooks.intuit.com/live/.

Let me know if you have other questions or concerns with any QuickBooks processes. I'm here to assist you. Keep safe!

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