Let me help activate your payroll service bought from the retail store, Genne.

The steps to activate the payroll service depends if you purchased it online, by phone, or from a retail store.

For the payroll service that was bought from a retail store, you can follow again the steps below.

1. Open your QuickBooks Desktop company file.
2. Select Employees, then Payroll, and then select Install Payroll from Box.
3. Enter the info on the Payroll License and Product Information page. You can find your license number on a brightly colored sticker on the folder inside the box. The product number is in the directions on the folder. You’ll get a 16-digit service key to enter during step 5.
4. Click Continue.
5. Follow the on-screen steps to complete your payroll activation, including entering your service key.

If you don't have the Install Payroll from Box option, I recommend contacting our QuickBooks Desktop Payroll Team. They can pull up your account and activate the service for you.

I'm adding these articles as an additional guide while managing your payroll service.

• Learn the info needed and the process behind how to set up your new QuickBooks Desktop Payroll.
• Reactivate your QuickBooks Payroll subscription.

Stay in touch with me by commenting below if you have additional questions about activating your payroll service. I'll be around to help you.