@BigRedConsulting wrote:
They won't fix it. It's been bad for 20 years, and it seems to be getting worse as time goes on. They like it the way it is, or they would change it on their own.
This may be a problem for management. If they improve their customer service capabilities, end users will not have to bother seeking help from any ProAdvisor. They need the full support of ProAdvisor to market QB Online.
