Hi chris280,
You have me to help you record a vendor credit.
The vendor credit showing in the bank feeds has to be categorized. To match the transaction from the Banking page, you'll have to create a deposit. Here's how:
- Click the New + icon.
- Choose Bank Deposit.
- Under Add funds to this deposit, choose the vendor name in the Received from field.
- Choose Accounts Payable in the Accounts field, then enter the credit/refund amount in the Amount field.
- Select Save and close.
Afterward, match the deposit to the bank transaction:
- Find a downloaded transaction with the Match option in the Action column.
- Note the Date, Description, Payee, and amount spent or received.
- Select the downloaded transaction to expand the view.
- Review the Matching records found in QuickBooks. It is the possible matching transaction you already entered in QuickBooks.
- Select the link next to each match to get more details.
- Make sure this is the correct match. In particular, review the Deposit to, Payment method, and Bank account fields on forms for the existing transaction in QuickBooks.
- If this is the correct match, close the open transaction.
- Select Match.
To give you more tips about managing vendor credits and recording cash backs in QuickBooks Online, please check out these links:
Let me know if you have any other concerns with recording vendor credits in QBO. I'm always ready to help. Take care!
