I believe I encountered a scam today on the QB support hotline as well. I called a number and sent me to [removed], a foreign man answers and asks all my info. I was having issues with a sales tax calculation, he asks me to go to www.quickconnects.support which brought me to a page to download TeamViewer software to my Mac so he could access my laptop. It gave him access in and instead of helping me inside QB page, he went straight to my Mac Terminal and had me on hold for 10 minutes, he then informed me that my QB files were not syncing with QB software and that I had no choice but to “RECOVER my Files” with them online for $499. He was so adamant about getting me to make a decision, he refused to even let me hang up and call my husband before I paid. I quickly felt this wasn’t right and hung up, booted him off my Mac screen, turned off wifi and deleted all traces of his downloads from my laptop. Afterwards, I did some research and realized it was indeed a scam. FYI, QUICKBOOKS will use SmartLook located INSIDE your QBO account to share your screen and they aren’t able to click on anything from their side of screen. Also, their support is free. Hope this helps!