I am having the same issue with creating a Local Backup file to Google Drive. I was provided a NEW investigation number (INV69119) that was opened last Tuesday. It would be helpful to know what the result was from the original investigation number (INV64678).
The entire Backup and Copy process has been a nightmare from the beginning. There is still a major issue that doesn't allow a Copy from one Advanced account to another Advanced account if products and services Bundles are used. It would be great to know if this is related to the same issue above or if nobody is able to create a Local Backup.
To confirm other user's experiences, there is no indication that the Local Backup Copy is failing. I have tried multiple times with incognito browsers under the watchful eyes of Priority Circle and still no success. It does not even create a file for me in the target Google Drive account.
Please share as much information as you can. Thank you!