Thanks for getting back and adding a clarification, @DL2008.
Allow me to jump in and share appropriate troubleshooting steps to address the issue. This way, your customers would be able to view their invoices and pay them.
To start, try to reset your email address inside QuickBooks Online. This way, we can refresh your details in the system. Here's how:
- Go to Settings ⚙.
- Under Your Company, select Account and settings.
- Click Company, then select the edit icon in the Contact info section.
- Review each email address and make changes as needed. You can also clear the Company email field and enter the desired address as is, even if it appears correct.
- Select Save, then Done.
After following the steps, try sending yourself a test transaction. If you still don't receive the email, try using a different email address that has a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead).
If the issue persists, you may need to ask an IT expert to have the QuickBooks Online mail server hostnames and IP addresses be added to your outgoing mail servers.
For more info, check out this article: 3 solutions for you when customers aren't receiving your emails.
Also, you'll want to know when QuickBooks deposit customer payments. This way, you can review them and ensure your records are up-to-date.
You can count on me if you have more questions about managing your invoices in QuickBooks. I'd be glad to help you some more.
