We don't want you to encounter this inconvenience, DL2008.
Allow me to share additional information to ensure you're able to send your invoices successfully.
There are some possible reasons why you're unable to send an invoice via email. It could be due to the following:
- The email preference is being set incorrectly.
- A damaged QuickBooks installation.
- Domain admin was blocked.
- Account security settings from your email provider.
To isolate the issue, let's ensure that you update QuickBooks Desktop to the latest release. Once done, check the web mail's settings in the preferences.
- At the top menu bar, click Edit.
- Choose Preferences.
- Click Send Forms on the left panel.
- Under the My Preferences tab, select the email account you're using.
- Click Edit.
- Mark the SSL box, or just select Default.
- In the Server Name field, make sure the server name matches your email provider's settings.
- If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.
Then, let's set up your email service in QuickBooks Desktop and try to send an email again.
However, if you've already performed the steps above, I recommend getting in touch with our Support Team again. This way, they'll be able to check and investigate this further securely. For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.
You can check out these links that can also look into your email preferences:
Don't hesitate to post again here if you have further concerns sending emails in QuickBooks. I'm just a post away to help. Take care always.
