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There are possible reasons why your having issues when logging in to your account for QuickBooks, Payroll, or other Intuit products. This article will give you some detailed steps if you're having trouble signing in: Recover your account when you can't sign in.
Also, you may check out this link to help your employees manage their QuickBooks Workforce account: View your paychecks and W-2s in QuickBooks Workforce.
If you're still having trouble with QuickBooks Workforce, I'd recommend reaching our Workforce Support Team in this page: ViewMyPaycheck Support.
Please let us know if you still need further assistance. We'll be here to help. Have a wonderful day!