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Hello @Iris70,
Thank you for taking the time to post in the Community. Let me share some updates about this unexpected behavior when sending invoices in QuickBooks Desktop.
We've received reports from some users about the exact error message. Our team has not declared a specific time frame for the complete fix, but they're already working on it and conducting a further investigation.
Rest assured, we take this case with urgency and high regard. The unexpected behavior you have experienced is expected to be resolved in an upcoming product update.
For now, I recommend contacting our QuickBooks Support Team. We'll add you to the list of affected users for the updates via email.
You can reach our support team by requesting a callback. Our Customer Support Team for Pro, Premier, Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:
- Open QuickBooks Desktop.
- Click the Help tab at the top menu bar.
- Select QuickBooks Desktop Help.
- Enter your concern, then hit Continue.
- Choose Get a callback.
For additional reference, you can use the following article to review the settings in the webmail preferences of your QuickBooks: Fix Error: Could not connect to the email server.
Drop me a comment below if you're still unable to send invoices or fix the error. I'll be happy to help you some more.