Thanks for looping in, ksjoseph.
I'd like to make sure you'll be guided to the right support.
As mentioned by my peers above, our Online Banking Team is aware of this issue with Chase Bank and their QBO files. I’d encourage you to contact our phone agents and have them attach your case to INV-24949, so they can add your account information to the notification list. That way, our engineers can send you updates via email when they are available.
As soon as an update is received, I, or another member of the Community Team, will be happy to update this thread and let everyone know so that you can get back to business.
You can get our most-up-to-date contact number here:
- Go to: https://help.quickbooks.intuit.com/en_US/contact.
- Choose your QuickBooks Product.
- Select your QuickBooks version.
- On the Contact Us page, click a topic.
- Click on the Get Phone Number button to see the support number.
I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else. Wishing you a wonderful week ahead.
