Thanks for your help. I am using the Admin username and password. I did go through and change the password to see if that would help but it's still having the same problem. I also uninstalled file doctor and tool hub and then reinstalled them through the update now, reset update under help. I then ran quickbooks program diagnostic tool but it's still having the same problem. I checked the security permissions in the properties of the file doctor and made sure it has all the permissions it needs to access the file. Quickbooks Desktop Enterprise 20 is the version I'm using. Thanks