I appreciate you providing us with some updates. Vassili.
I'll make sure you get the proper assistance so you can use Glance.
Before we begin, could you please tell me about the specific problem you're having with QuickBooks Desktop (QBDT)? This way, I'll be able to provide you with the best solution.
If you still wish to get in touch with our support team and use Glance, I recommend using the SmartLook feature. This allows you to share your screen with them and interact with them more. I'll show you how.
- Download and run the QuickBooks Tools Hub.
- Select the Help & Support tab.
- Click SmartLook Session.
- A pop-up window with the 5-digit connection code appears, and share it with the agent during the call.
You can also check this link for more details about this: Use SmartLook to share your screen with support agents.
Furthermore, you can always visit our QuickBooks Support page for your reference. You can read some of our articles there that will help you in your future endeavors.
I'll be available if you have any additional questions about Glance or your QBDT. Just lay out the details in your reply, and I'll take care of the rest. Have a wonderful weekend!
