I needed to call QB support today, couldn't get Glance to work, so they insisted we're having a network problem.

However, I tried it on multiple PCs and 2 physically separate offices and they are all doing the same thing - Glance guest 4.17 downloads and installs, then nothing happens. I can find it under program files, but if I try to just run it or run as administrator nothing happens. Nothing in the task manager, nothing logged in the application log, as if it didn't really happen. 

Is it some Windows update? Or should I try a different version of Glance guest? Appreciate any help