Hi there, @Dina Hampton.
Thank you for taking the time to follow along with the thread and sharing your concerns.
I understand that you've worked with support previously for this error message. However, this will be an error that will need to be looked into by our Support Team. This way, an agent can review your account in a secure environment and check the back end of things to see what's causing the error message. Ensuring you get back to business is our top priority. You can use the link I've included below to connect with an agent.
Please know that you can reach out to the Community at any time. I'm only a reply away if you have any questions or concerns. Take care!
