Let me help you get rid of the TLS 1.2 error and get you back on track, DMH.
To open QuickBooks without getting the error, let's perform the following steps:
- Open IE 11.0.21
- Go to the Settings and choose Internet Options.
- Click Advanced and select Security.
- Uncheck TLS 1.0, 1.1, and ensure that TLS 1.2 has a checkmark.
I've also added this link to learn more about TLS 1.2: TLS 1.2 for QuickBooks Desktop for Windows.
Verify if you've set Internet Explorer as your default web browser. Check out this article for more information on how to do it: Set Internet Explorer to be your default browser.
Just in case you need help in troubleshooting QuickBooks Desktop and Internet Explorer, take time to read this article: Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings.
Also, QuickBooks Desktop may be unable to connect to the internet at times, causing updates to fail. This could be due to incorrect browser and security settings, or because an application such as an antivirus or firewall program is preventing the update from taking place.
However, if you keep getting the error about TLS let's run a repair on your QuickBooks. It replaces all damaged installation files of the software. Additionally, this usually resolves corruption issues, such as being unable to open the file or preventing you from performing common tasks.
To repair QuickBooks, you can refer to these steps:
- On your computer, click on the Windows Start menu.
- In the search field, enter Control Panel.
- On the Control Panel page, choose Programs and Features or Uninstall a Program.
- Select QuickBooks Desktop and Uninstall/Change.
Visit this reference for more information about if you receive an error you're having and resolving it: Get help with errors 12002, 12007, 12009, 12029, and 12031 when updating.
If none of the above solutions work, try downloading and installing the latest updates or installing and uninstalling QBDT in selective startup mode. It'll be certain that no other application restricts you from completing your task. Refer to these articles:
You can always get back to us by leaving a comment below. The Community is ready to back you up if you need additional help with this matter or QuickBooks in general. Take care!
