I hear your sentiments, @tsmegg1974. I’m here to assist you in sorting out this issue with Internet Explorer (IE) in QuickBooks Desktop.
With regards to IE, I recommend consulting your IT department. This way, they can further investigate the root cause of this matter.
Meanwhile, I’ve got a bunch of solutions to ensure you can open your company files in QBDT.
First, you'll need to make sure that your QBDT is updated to the latest release. This way, you'll have the most recent features and fixes. Then, check their file types. Select the files with the .qbw extension at the end of their filenames. This is because you can't open other file formats, like backups (QBB) and portable (QBM) copies.
If they meet all the requisites and you're still unable to open them, let's identify if your company files or the QuickBooks program itself are causing the issue.
Here's how:
- Open the Windows Start menu, and type “File Explorer” into the search bar, and then open File Explorer.
- Look for the QuickBooks.exe file. It’s usually in your QuickBooks folder
- Hold down CTRL on your keyboard and then double-click QuickBooks.exe. Don’t let go of CTRL until QuickBooks opens.
From there, open you company files again. If issue persists, open a sample file through the Open a sample file drop-down.
If QuickBooks or the sample file doesn’t open, the program is causing the issue. To help fix this, you can run the QuickBooks Tool Hub. Please browse through this article for the detailed steps: How to fix QuickBooks if it doesn’t open.
However, if the sample file opens, move on to Step 4. For more details, please refer to this resource: What to do if you can't open your company file. If you got the same outcome, proceed with the remaining steps outlined in the article above.
In addition, here are a few extra articles that can help you along the way in managing your data in QBDT:
I’m always ready to assist you if you have any other questions or concerns with managing your QBDT or files. Tag me in your reply and I’ll sprint back into action. Have a good one and keep safe.
