I appreciate you for performing some troubleshooting steps, @KnowledgeSeeker. I'll be sharing some information on how you can fix the alignment issue when trying to print checks in QuickBooks Online (QBO).
It's great that you have the full version of the Adobe Acrobat Reader. You can also perform browser troubleshooting steps as this concern could be a browser-related issue. First, let's try accessing your QBO account via an incognito/private window. The browser's cache may be full, and using a private browser can help us determine if this is the cause of the issue.
Here are the keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If you're able to print using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.
If the same issue persists, I recommend contacting our QuickBooks Online Support. Their hours of operation are also in this article, so you'll know there's always an available support representative when you contact them.
Also, can you please provide a screenshot of the error you've encountered within the Print Checks Setup? This way, we can properly address your concern.
You'll want to check out this article to learn more about how to set up printing settings: Configure your print settings for printing checks in QuickBooks Online.
I'm adding these articles for other troubleshooting steps:
You can always add a comment below if you have any other questions about printing checks in QBO. I'm always here to help. Have a wonderful day!
