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Replying to:
brock407
Level 1

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Hello Fritz,

 

I just discovered the exact same issue with one of my customers. Out of all of our recurring sales receipts, we had one that the "Process Credit Card" button was not checked. This customer has not been billed $2533.00 but all the invoices show as Paid. I read your response to this question, and it does not make sense to for what is supposed to be the "best" accounting software to show a transaction as paid when it is not. This is accounting 101 level stuff. Why would Quickbooks not generate a report or a message alerting us of the problem? I only found this out by accident as I was looking for something else. There is absolutely no flags alerting a company that there is a problem. This brings users to question the integrity of other unknowns, and defeats the purpose of using Quickbooks in the first place. 

 

Your solution of using an invoice instead of a sales receipt as a solution does not work, as the purpose of the recurring sales receipt is to automatically process the payment, which an invoice cannot do (that I am aware of, anyway). That solution simply takes what is supposed to be automated and turns it back into a manual process, which is the opposite reason to use a Sales Receipt. Please have this corrected, as it causes terrible business losses, as well as destroys the integrity of Quickbooks.

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