A little over a week ago when logging into our company file as Admin it prompted me to do a forced password change. It accepted the new password, and then the program shut down with no error messages. Now, whenever I attempt to login as Admin the program closes right before it loads the QB desktop.

I can log in as any other user without a problem. Our file is stored on a Windows 2016 Essentials Server. This is what I've tried:

• Copying the company file to my local drive and opening it from there
• Running the QB File Doctor on the file (No errors found)
• Running the DB Manager scan on the server
• Delete and reinstall Quickbooks Premiere 2020
• Attempt to open file from different workstations (same result; crashes when logging in as Admin, works fine for every other user login)
• Install QB Premiere 2020 onto a workstation with a freshly installed and updated copy of Windows 10
• Launching Quickbooks as Windows Admin
• Launching Quickbooks while holding CTRL
• Logging in to Quickbooks while holding ALT
• Restored backups of various ages, including backups from when I know I was able to log in as Admin. All files behave the same - a forced password change followed by a crash when logging in as Admin.

There are no error messages that pop up when Quickbooks closes after logging in as Admin, but this entry always appears in the Windows Application Events:

Faulting application name: qbw32.exe, version: 30.0.4013.3000, time stamp: 0x61437e00
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x82dc99a2
Exception code: 0xc0000409
Fault offset: 0x0009d132
Faulting process id: 0x4b38
Faulting application start time: 0x01d83281f2e188f5
Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2020\qbw32.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 4801b20b-1808-4869-99db-c3c68310c12f
Faulting package full name:
Faulting package-relative application ID:

The last few lines of the QBWin.log file after a crash are always this:

ftuengine.cpp (211) : CHECKPOINT: 19256: Mon Mar 7 15:18:21 FTU DB Val
load.c (7306) : CHECKPOINT: 19256: Mon Mar 7 15:18:21 InitSystem: Open System
load.c (7318) : CHECKPOINT: 19256: Mon Mar 7 15:18:21 InitSystem: Open System succeeded
olbuintegration.cpp (3373) : CHECKPOINT: 19256: Mon Mar 7 15:18:22 Determining Online Backup State: OldState: -1, NewState: 9
KillSwitchHelper.cpp (117) : CHECKPOINT: 19256: Mon Mar 7 15:18:22 IsFeatureEnabledInIni: Value read from ini file from Payroll :: EnableDiamondSku is -1
load.c (7910) : CHECKPOINT: 19256: Mon Mar 7 15:18:22 FeaturesBridge dll is loaded

A week ago I called Intuit Support and spent over 2 hours on the phone with a tech trying to solve the problem. He eventually gave up and gave a me a case number and told me someone would be in touch within 48 hours to continue troubleshooting. No one has attempted to contact me.

I would be extremely appreciative if anyone is able to come up with a solution that allows me to regain the ability to log in as Admin.

Thank you!