Good afternoon, @Jacob Q. 

Thanks for chiming in on this thread. Let me point you in the right direction to get this resolved. 

You may have contacted the wrong number. Our care plans are less than $1,000. Check this list for all the plans we have: 

Care Plans for QuickBooks Desktop

The best way to get in touch with our Customer Support Team is through your account. See the link for specific steps on how to get there. 

If you think the number you contacted before was fake, you can report it to us.

If you have any trouble along the way, don't hesitate to ask. I'm always here to lend a helping hand. Best wishes!